Service management: Choosing the right software

9 minutes
Maintenance management

It’s not uncommon for managers to come across a number of sub-optimizations in maintenance processes. For example, there may be a lack of transparency regarding what has been done (some interventions remain open, others are forgotten), difficulties in finding information on progress, the limiting use of compartmentalized Excel spreadsheets, repetitive tasks with no added value for technicians… All these factors contribute to an ambient chaos that needs to be eliminated with the help of maintenance management software, otherwise known as CMMS (Computerized Maintenance Management System).

Elimate chaos from your process

In this article, we’ll show you a practical, pragmatic way of optimizing your service and maintenance management. This content will guide you in choosing the software best suited to your organization, which will save your teams time and give you a better overview of your business.

What is intervention management?

Definition of intervention management

Service management encompasses a whole range of processes linked to the performance of maintenance work. These include, for example, request qualification, work and resource planning, supply management, reporting, quality management, etc.

Intervention can take many forms, depending on the company. A technician may set up, maintain or repair a device, work or equipment directly for a customer, or internally within an organization.

The challenges of intervention management

Avoid multiple entries, difficult searches for information and wasted time. Thanks to automation, teams can be freed from non-value-added tasks.

Eliminate reporting gaps, forgotten interventions, files that have been open for months… Managers can get a clearer picture of overall progress.

Consolidate paper, spreadsheet and e-mail information in a single, shared space. Technicians will be able to quickly access relevant information and service history.

Whether in-house or externally, one of the challenges is to reduce processing times and delays, improve the quality of the intervention or ensure the efficiency of the technicians on site (having the right equipment, the right information, etc.).

Be careful not to be constrained by your intervention management software !!!

Despite the marketing arguments of software publishers, it’s not uncommon, for various reasons, to choose the wrong software and end up with problems and sub-optimizations. If this is the case for you, don’t worry, it happens and there are ways of dealing with it.

Choosing high-performance software is no sign of a successful transformation project. If more than one of the following statements is true, then you’ve probably chosen the wrong software:

  • My software isn’t 100% suited to my business, I’m constrained by the way it works.
  • It disorganizes collaborative work more than it organizes it
  • This intervention management software does not communicate with my other software.
  • It requires multiple complementary Excel spreadsheets
  • It’s not very intuitive or ergonomic

If this sounds like you, we’ve got a solution that might just put a smile back on your face: Lapala no-code software.

Why use a service management software ?

Definition : intervention management software

In order to manage and control their activities, companies can use specialized maintenance management software. These software solutions incorporate a number of functions to facilitate the work of technicians, managers and directors.

These solutions can be used on any device (computer, smartphone, tablet) and manage a wide range of tasks: request management, service scheduling, purchasing management, CRM customer files…

Some software is dedicated to a single sector, others are mixed… there’s also a family of software that’s 100% customizable to your needs: platforms for managing intervention and maintenance processes, such as Lapala.

Examples of functions in a service management software

Features vary from one software to another, but the most common are listed below.

Efficient task management

Good service management software is all about distributing tasks, at the right times, to the right people, without unnecessary clicks. Assignment and planning functionalities make it easy to assign a maintenance task to a technician. They include efficient validation circuits.

Intervention sheet or mission order

Whether dematerialized or on paper, these software programs automatically generate job sheets or mission orders to be distributed to technicians or approved by signatories.
If dematerialized, these documents then live on throughout the job, right through to completion and archiving.

Customer Relationship Management (CRM)

These programs offer a database on which you can build your customer repository (internal or external) and link each intervention to the right entity. At the click of a button, you can access a customer’s history or progress.

Inventory management and purchasing(read dedicated article)

All your inventory is centralized in a catalog. Movements are monitored and controlled. Purchasing, supply and approval processes are digitized and automated.

Advantages of using intervention management software

Above and beyond productivity and efficiency, using the right software, adapted to your operations, brings many benefits to your company. It can improve customer satisfaction, enable you to work in the field on mobile devices in real time, automate non-value-added tasks, and facilitate decision-making thanks to direct access to the right data or information.

What is the most customizable service management software for your company?

Lapala logo

Lapala, the most customizable, easy-to-use software available

Getting started:
Stand-alone with or without IT

Ease of use:
⭐⭐⭐

Language:
🇺🇸🇬🇧 English 🇫🇷 French

Lapala offers a new, tailor-made approach to managing company operations. This software lets you describe the way you work, without writing a line of code, and obtain a 100% customized CMMS solution. Like Lego, build your maintenance process: request entry form, quotation costing, validation circuit, task distribution, work scheduling, payment management…

Lapala software also offers easy-to-use functions for connecting to your existing software and automating tasks. No more multiple data entry, difficult information searches or tedious reporting… your teams are freed from non-value-added tasks.

Lapala is available as a free version, enabling you to quickly assess the tool’s potential. In addition, Lapala’s subscriptions include free start-up assistance sessions, enabling you to quickly obtain answers and initial business gains from the very first days of use.

With Lapala, it’s the right tasks, for the right people, at the right time, without unnecessary clicks.

Prix de Lapala

Free / Freemium
0 to 150 tasks
per month

$39
150 to 1,000 tasks
per month

$189
1,000 to 10,000 tasks
per month

$590
10 000 to 100 k tasks
per month

Includes free half-day start-up assistance

Lapala is targeted at small and medium-sized enterprises (SMEs) wishing to digitize and automate their service management. Its intuitive user interface and included start-up assistance sessions enable businesses, with or without an IT department, to rapidly achieve initial gains and returns on investment.

Advantages of using Lapala

Reason 1 – The software works exactly the way you want it to

Like a Lego, choose the bricks that will make up your process: data entry form, automatic display of data from software, validation circuit, planning, photo-taking, various automations. Then define the roles in 1 click to enable efficient distribution of tasks and information.

Distribution of tasks to the various players in Lapala
Simply enter the age of task automation

Reason 2 – Simply enter the age of task automation

Lapala is the ideal job management tool for freeing your teams from non-value-added tasks. In fact, you can set up any automatism in no-code mode. No more multiple entries, no more data entry errors.

It also puts an end to difficult information searches between people and tools. Lapala connects directly to your existing software and displays the data requested by the user. It’s a real time-saver, enabling you to retrieve customer information, service history, etc. with a single click.

Reason 3 – Free start-up assistance from Lapala teams

Of course, you can use Lapala on your own, thanks to the documentation available, but Lapala also offers free start-up assistance to help you build your own 100% customized intervention management system and more easily identify the tool’s advantages and capabilities.

Continuous support

5 other CMMS software, among the best?

Bob desk

Bob! Desk, the modern CMMS software

From $14/month per user depending on your sector

Created in 2018, Bob! Desk offers specialized CMMS software for the following sectors: Retail, Logistics, Services and Hospitality. It stands out for its ergonomics and design. Pricing varies according to your sector. This SaaS mode software includes functions for managing equipment and interventions, scheduling service providers, inventory management and purchasing. It can be used on the move, and connects to other software via APIs.

Strengths:
– Ergonomics
– API access
– Responsive customer service

Want to know in 30 minutes if Bob! Desk is right for you? Talk to our expert for free.

Praxedo

Praxedo, designed to optimize the intervention process

From $34/month per user

Since 2005, Praxedo has been offering service management software, with a focus on cost optimization. With 1,500 customers, Praxedo is one of the industry’s longest-established software vendors. It is particularly useful for companies that have long since digitized their maintenance and intervention management. Its aim is to optimize the organization’s spending. It includes functions for scheduling, technician performance monitoring, technician planning and reporting.

Strengths:
– Historic player
– Powerful features
– Customized support

Want to know in 30 minutes if Praxedo is right for you? Talk to our expert for free.

Organilog

Organilog, the complete CMMS solution

From $19/month per user

Founded in 2014, start-up Organilog offers cloud-based software. In particular, it centralizes all business data in a single space (customers, interventions, resources…) and enables advanced monitoring of your activities. Its planning and invoicing functions make it easy to optimize your operations and reduce data entry errors.

Strengths:
– Cloud solution
– Data centralization
– Customized support

Want to know in 30 minutes if Organilog is right for you? Have a free chat with our expert.

Synchroteam

Synchroteam, the historic American CMMS

From $36/month per user

Created in 2000, Synchroteam CMMS (Computerized Maintenance Management System) features GPS tracking. It is particularly well-suited to large companies, thanks to its high levels of security. This maintenance management software also offers numerous features to facilitate office/field coordination

Strengths:
– GPS tracking
– Historical player
– Safety

Want to know in 30 minutes if Synchroteam is right for you? Talk to our expert free of charge.

Nexxio intervention management software

Nexxio, intervention management for buildings

On request

Created in 2019, the Nexxio intervention management software currently specializes in construction companies and property managers. The CMMS is accessible on mobile and tablet devices for maintenance work. In particular, it manages the ordering process for maintenance services.

Strengths:
– Specialization
– New player
– Accompaniment

Want to know in 30 minutes if Nexxio is right for you? Have a free chat with our expert.

Now you know all about intervention management with software such as Lapala, Organilog, Nexxio, Synchroteam, Praxedo and Bob Desk. Now it’s your turn!


Comments

Leave a Reply

Your email address will not be published. Required fields are marked *